FAQs
How do I purchase a watch from Jacob Allen Timepieces?
Shopping with us is straightforward and secure. For watches ready for immediate purchase, simply add the item to your cart and proceed to checkout using your preferred payment method. For Special Orders or Price on Request pieces, contact us by email, phone, or text. Our team will guide you through the process and ensure you're fully satisfied. Price on Request watches can be securely purchased online after we provide full details.
Do you offer discounts on luxury watches?
We offer competitive pricing across our inventory. In some cases, discounts may be available when paying by bank wire to avoid credit card processing fees. Reach out to us directly for the best possible price on your next luxury watch.
Do you accept offers on watches?
Yes, we accept offers on select models. If you're interested in a specific watch, use the "Ask a Question" feature or contact us directly. Our team reviews offers based on current market conditions and model availability.
Why haven't I received an order confirmation?
Order confirmations may take 12–48 hours while we verify payment details. We'll reach out as soon as your order is processed and ready to move forward.
Why was my order cancelled and I received a refund?
If an issue arises during payment verification, your order may be cancelled. Our team will contact you to resolve the issue or request an alternate payment method.
What payment options do you accept?
We accept wire transfers (bank transfer), all major U.S. credit cards, PayPal, PayPal Credit, Venmo, and Affirm for payment plans.
How secure is my transaction?
We use the latest secure payment technology, including 256-bit SSL encryption to protect your personal information. Your privacy is our priority—we never sell or distribute your information to third parties.
How can you offer such competitive prices on luxury watches?
As an independent retailer based in Utah, we're not bound by the restrictions imposed on authorized dealers. This allows us to offer competitive pricing and pass the savings directly to you.
Do you have a retail store?
Our showroom is available by appointment only for private viewings and transactions. We also operate online, allowing us to serve clients globally.
What is an "authorized dealer" or "official dealer"?
An authorized dealer has a direct partnership with the brand, which often means higher prices and stricter sales restrictions. At Jacob Allen Timepieces, we operate independently, giving us more flexibility and the ability to offer better pricing on premium timepieces.
How do you get your merchandise?
We source our watches from trusted wholesalers, authorized dealers, watch trade shows, and private sellers. Each timepiece is carefully curated, inspected for quality, and authenticated by our expert watchmakers.
Are all your watches authentic?
Yes, we guarantee that every watch we sell is 100% authentic. At Jacob Allen Timepieces, authenticity is paramount. Every timepiece is backed by our full authenticity guarantee. If a watch is ever found not to be authentic, we will issue a full refund.
How do I know my watch is authentic?
Every watch undergoes a rigorous authentication process conducted by our expert watchmakers. We examine brand markings, serial numbers, movement, case, dial, and overall condition to ensure complete legitimacy.
Do the watches you sell come with their serial numbers?
Yes, every watch we sell retains its original serial number. We do not accept or sell watches without serial numbers, as this ensures the authenticity and traceability of each timepiece.
Are your pre-owned watches serviced?
Yes, all pre-owned watches are thoroughly inspected and, when necessary, serviced by certified watchmakers or brand-specific service centers to ensure excellent mechanical condition.
Do you offer a warranty?
We offer a 1-year service warranty on all watches purchased from Jacob Allen Timepieces, providing peace of mind with your investment.
Do watches come with box and papers?
Most of our watches come with their original box and papers unless otherwise noted in the description. We include images and detailed information about what is included. If you have any questions, don't hesitate to reach out.
Do watches include all original bracelet links?
Unless otherwise specified, all watches that come with a bracelet include the original links.
Are the photos of the actual watch?
Because our inventory changes frequently, photos on the site may not always reflect the exact piece available. Feel free to contact us for images of the specific watch or to schedule a virtual viewing via FaceTime.
What is your return policy?
We offer a 7-day return policy in addition to a 1-year service warranty. For complete details and eligibility, please visit our Return Policy page.
How do I return my order?
To initiate a return, contact us by email, phone, or text, or visit our Contact page. Please review our Return Policy for full instructions on packaging, shipping, and approval.
How fast is shipping?
We offer free shipping via FedEx Ground or FedEx 2-Day for orders over $500. Expedited shipping options are available for Priority Overnight delivery. All orders are fully insured and packaged discreetly for security.
Do you ship nationwide?
Yes. Based in Utah, we ship safely and securely to clients across the United States. Every shipment is fully insured and handled with care.
Do you have a retail store or are you just an online retailer?
We operate both online and locally. While we began as a Utah-based business, we now serve clients nationwide. If you're in the Provo, UT area, feel free to visit us in person by appointment.
How do I reach support?
You can reach us by email, phone, or text. Our team is available to assist with any questions about buying, selling, trading, sourcing, or servicing your luxury watch.
Do you help with special orders or hard-to-find pieces?
Yes. If you're looking for a specific model or rare reference, our sourcing team will search our network to locate the right watch for your collection.
