Shipping Policy
This Shipping Policy explains how Jacob Allen Timepieces processes, prepares, and ships orders placed through our website. We are committed to delivering luxury timepieces securely, efficiently, and with the level of care these pieces deserve.
Order Processing Times
All watches listed as available for immediate purchase are typically ready to ship the same business day. Orders are generally processed and shipped Monday through Friday, excluding holidays.
Watches marked as Price on Request or Special Order typically ship within 2 to 5 business days from the order date. Because these watches are specially ordered from our supplier to fulfill a confirmed purchase, additional processing time is required before shipment.
Pre-Shipment Inspection
Before any watch is shipped, it is carefully pulled from our showcase and verified against the corresponding website listing. Our team confirms that the watch matches the product description, and any included accessories, such as box and papers, are added to the package based on what is represented in the listing.
Each watch then undergoes a final inspection by our expert watchmaking team. Using professional equipment, we perform a series of tests to evaluate cosmetic condition, timing accuracy, and water resistance when applicable. This final review helps ensure that the timepiece is ready for delivery and meets our quality standards.
Shipping Carriers and Delivery
Once cleared for shipment, your order will be securely packed and shipped through UPS or FedEx. We select trusted carriers to help ensure safe and reliable delivery throughout the United States.
All shipments are fully insured and packaged with care. For security purposes, a signature is required at the time of delivery or pickup.
Shipping Address Requirements
Orders may be shipped to the billing address associated with the payment method used at checkout. If additional verification is needed before shipment, our team may contact you to confirm shipping details or request supporting information.
Insured Shipping
All timepieces shipped by Jacob Allen Timepieces include insured shipping. This added protection is part of our commitment to secure delivery and peace of mind for our clients.
Shipping Delays
While we make every effort to process and ship orders promptly, delays may occur due to payment verification, carrier issues, weather conditions, holidays, or other events outside our control. If a delay affects your order, we will make reasonable efforts to keep you informed.
Sales Tax on Shipping and Handling
Jacob Allen Timepieces is required by law to collect applicable sales tax on shipping and handling charges associated with taxable orders shipped to addresses within the State of Utah. Tax treatment may vary depending on the destination and applicable law.
Delivery Issues
If you experience an issue with your shipment, including a delay, damage, or delivery discrepancy, please contact our team as soon as possible so we can assist you. Prompt notice helps us work with the shipping carrier and review the situation more effectively.
Contact Us
If you have any questions about shipping, order processing times, or delivery requirements, please contact us using the information below.
Business Information
Jacob Allen Timepieces
